Effective date: July 24, 2026
This website is operated under the brand names of the Birmingham HVAC service websites ("we," "us"). This policy describes how we collect, use, and protect your information when you request HVAC services through our websites or by phone or text message.
When you submit a service request, we collect the information you provide: your name, phone number, service address or town, and details about your HVAC need (including optional voice notes you choose to record).
Like most websites, we automatically collect technical information about visits to our sites to understand how they are used and to measure which site a service request came from. This includes pages viewed, buttons clicked, form progress, time on page, referring website, IP address, approximate location derived from IP address (city/region level), and browser type. This analytics data is collected directly by us (first-party) — we do not use third-party advertising trackers and we do not sell or share this data. Identifiers are stored in your browser's local storage to recognize repeat visits; you can clear them at any time through your browser settings. Calls to our phone number are handled by our telephone service provider (Twilio), which logs the caller's number, call time, and duration so we can respond to and keep records of service requests.
We use your information solely to respond to your service request: to contact you about your request, dispatch service personnel, send you service confirmations and updates by text message or phone, and maintain records of service requests.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties for any purpose.
Text messaging opt-in consent is collected only when you submit a service request form on this website and provide your mobile number. Message frequency varies based on your service request. Message and data rates may apply. You may opt out of text messages at any time by replying STOP, or get assistance by replying HELP.
We share your service request details only with the HVAC service technician dispatched to fulfill your request. We do not sell, rent, or trade your personal information to any third party.
Service request records are retained as needed to provide service and meet legal obligations, and are protected using industry-standard safeguards.
Questions about this policy or your data: submit a request through our website and we'll follow up.